I have no problem accessing the show, but when I try to access the ballroom or aftermath vids, it gives me a buy/rent banner. I have a full year membership, so I thought I didn't have to rent these separately? Please tell me how to access these vids. Thanks in advance.
I also would like to know the answer to Jmaraa's question-I was under the impression that the passes(monthly or yearly) gave you unlimited access to everything on the site.Any info regarding this matter would be greatly appreciated.
Sorry to hear your having trouble accessing the other content. On the home page if you click where it says watch now you should be able to access all other content. Hopes this helps. If your still having issues we are following up with the developers of the site. Sorry for the inconvenience.
Hey Shawn! I hit the start watching button but i'm still not able to watch the other content. I also Itried to logoff and log back in but i can't seem to locate the sign in/sign off indicator or log in log off ...I know the site is brand new and glitches are to be expected no worries! Thanks in Advance.
If you look to the very bottom of the page you will see.... forums, help, privacy, cookies, and then sign out.
Hopefully everyone was able to troubleshoot with Shawn's instructions. If you're still having problems feel free to shoot customer support a message at https://brtbtv.vhx.tv/contact/support and we can help you out.
I tried what you suggested Shawn and I'm still getting the buy/rent banner for the other vids. When I click it, it takes me to authorize payment on my CC. Only Triangle and its trailer play for me at the mo. Anyone else getting into the other vids?
I sent a message to customer support .I signed out and signed back in still with no luck.
Hey guys sorry for the inconvenience. Try it out now everything should be available to watch. Any other problems feel free to let me know. Thanks!
The ballroom vids are working now w/o the buy/rent banner, but I still get the banner for the Triangle behind the scenes vid.
No worries I will get on it!